ServiceNow and NVIDIA Announce Enterprise AI Partnership

ServiceNow and NVIDIA Announce Enterprise AI Partnership

ServiceNow and Nvidia announced a partnership to develop powerful, enterprise‑grade generative AI capabilities that can transform business processes with faster, more intelligent workflow automation.

Using Nvidia software, services, and accelerated infrastructure, ServiceNow is developing custom large language models trained on data specifically for its ServiceNow Platform, the intelligent platform for end‑to‑end digital transformation.

This will expand ServiceNow’s already extensive AI functionality with new uses for generative AI across the enterprise — including for IT departments, customer service teams, employees, and developers — to strengthen workflow automation and rapidly increase productivity.

ServiceNow is also helping Nvidia streamline its IT operations with these generative AI tools, using Nvidia data to customize NVIDIA® NeMo™ foundation models running on hybrid‑cloud infrastructure consisting of NVIDIA DGX™ Cloud and on‑premises NVIDIA DGX SuperPOD ™AI supercomputers.

Jensen Huan

Jensen Huan

“IT is the nervous system of every modern enterprise in every industry,”

said Jensen Huang, founder and CEO of Nvidia.

“Our collaboration to build super‑specialized generative AI for enterprises will boost the capability and productivity of IT professionals worldwide using the ServiceNow platform.”

CJ Desai

CJ Desai

“As adoption of generative AI continues to accelerate, organizations are turning to trusted vendors with battle‑tested, secure AI capabilities to boost productivity, gain a competitive edge, and keep data and IP secure,”

said CJ Desai, President and Chief Operating Officer of ServiceNow.

“Together, Nvidia and ServiceNow will help drive new levels of automation to fuel productivity and maximize business impact.”

Harnessing Generative AI to Reshape Digital Business

ServiceNow and Nvidia are exploring a number of generative AI use cases to simplify and improve productivity across the enterprise by providing high accuracy and higher value in IT.

This includes developing intelligent virtual assistants and agents to help quickly resolve a broad range of user questions and support requests with purpose‑built AI chatbots that use large language models and focus on defined IT tasks. To simplify the user experience, enterprises can customize chatbots with proprietary data to create a central generative AI resource that stays on topic while resolving many different requests.

Featured image credit: Edited from Freepik

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