Position title
Account Manager
Description
You will:
- Be the main focal point of contact for everything client related.
- Maintain a high level of product proficiency to guide clients on the best business solution through Papaya Products. Fully understand the features and limitations of Papaya’s entire suite of products and provide innovative and creative solutions even when clients haven’t asked for them.
- Take the customer through the client lifecycle to ensure ongoing success
- Lead payroll audits and process improvements for the Data & Payroll Department to ensure accuracy, data integrity, and adherence to regulatory mandates
- Manage, review, and validate salary changes, benefits, and equity processing between various systems as it relates to payroll
- Serve as a point of contact between internal and external stakeholders on all payroll inquiries
- Develop and implement best practices, key performance indicators, and SLA metrics for the department
- Remain up to date with international payroll laws/regulations.
- Lead and train teams on the E2E process, provide guidance and expertise across the organization
Qualifications
- 2+ years of Client Management or Customer Success experience
- 2+ years of work experience in payroll operations at a global payroll or fintech company or supplemented with Customer Service or Project Management experience
- Exceptional communication and presentation skills
- Fluency in Spanish or Portuguese is a plus
- Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
- “Customer-First” attitude and approach to all your day to day interactions with your customers
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- Detailed oriented
- Can-do positive approach
- Advanced skills with Microsoft Office suite
- Strong customer service skills
- Experience with outsourced payroll providers
- BS. in Finance, Accounting, Economics, Mathematics or similar
Hiring organization
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
Employment Type
Full-time
Job Location
New York, USA
Date posted
19 April 2024
