Tompkins Community Bank, with US$7.8 billion in assets and nearly 190 years of operation, has expanded its partnership with NCR Atleos.
The bank has chosen to modernize its ATM network with NCR Atleos’ ‘ATM as a Service’ (ATMaaS) solution.
This move allows the New York-based bank to focus on customer service by handing over ATM management to Atleos.
This includes hardware and software maintenance, security, cash handling, installation, processing, and logical security, to Atleos.
By simplifying these operations, Tompkins aims to improve ATM reliability, uptime, and functionality, offering customers a better banking experience.
“Tompkins has a rich history and an innovative vision: to be a community bank with local ties and leadership, but with broad financial capabilities and strength.
Our collaboration with Atleos directly supports this mission, enabling us to quickly offer new features and functionality at the increasingly critical self-service banking channel. We also simultaneously benefit from reduced complexities and staff time freed for more meaningful, customer-facing activities.”
said Martin O. Cross, SVP and Banking Operations Manager at the bank.
“Leaders like Tompkins understand that to maintain a competitive advantage and drive growth, they must offer self-service options to customers that are convenient, intuitive and robust.
By collaborating with the proven experts at Atleos to manage and maintain its ATM fleet, the bank is transforming its self-service banking channel, ultimately saving costs, building loyalty and expanding financial access.”
said Steven Nogalo, General Manager of North America for Atleos.
Featured image credit: Edited from Freepik
