NatWest Group, one of the UK’s largest banking organisations, has partnered with NCR Atleos to upgrade its self-service banking network, encompassing both owned and partner-operated ATMs.

This initiative, impacting brands such as NatWest Bank, Royal Bank of Scotland, and Ulster Bank, will see over 5,500 ATMs and multi-function devices replaced with NCR Atleos technology.

The new machines will feature a modern 19-inch touchscreen interface with an enhanced customer interface, aiming to provide NatWest Group’s 19 million customers with more reliable and convenient access to cash and essential financial services.

Beyond enhancing the customer experience, the project seeks to improve operational availability, agility, and innovation, allowing for faster deployment of new services and transactions.

It also underscores NatWest Group’s commitment to supporting both its customers and communities across the UK.

“We are on a journey to deliver a next generation self-service refresh across our software and customer facing technology,”

said Richard Talbot, Head of Cash and Self Service at NatWest Group.

“NCR Atleos’ flexible, scalable self-service platforms and proven expertise are helping us build the framework that will enable future agility, innovation and growth in the self-service channel. We look forward to exploring future self-service innovation with our trusted partners at NCR Atleos.”

“As customer expectations for seamless banking interactions continue to grow, financial institutions need the right self-service technology to stay ahead of the curve,”

said Diego Navarrete, Executive Vice President, Global Sales for NCR Atleos.

“We are proud to support NatWest Group in their initiative to transform their self-service channels, ensuring secure, convenient and dependable access to cash and financial services for their customers.”

Featured image credit: edited from freepik